I aim to provide the best service possible, but I acknowledge that mistakes can happen.
If you're unhappy with my services, please contact me, detailing the issue and how I can improve.
For minor issues, I will strive to resolve them within 14 days.
For complex complaints, I may request a meeting to discuss your experience further, which will be recorded for accuracy. If multiple issues arise, I might ask for a written statement outlining the complaint. I aim to respond to these within 30 days, but complex matters may take longer.
Any data collected will comply with local privacy regulations.
If I can’t respond within 30 days, I will keep you updated with progress and a target response date.